Pharmacy Technician, Clinical Assistant
Core
Support Medication Therapy Management (MTM) members by handling enrollment, maintaining electronic medical/pharmacy records, scheduling appointments, and processing care plans via phone and digital channels.
Role type
Clinical Assistant Pharmacy Technician (MTM)
Builds
Electronic medical/pharmacy records and care plan documentation
Domain
Healthcare / Pharmacy / Medication Therapy Management
Deliverable
dashboards & analysis
Required skills
Pharmacy technician operations, customer service, electronic health record management, appointment scheduling, care plan processing, inbound/outbound call handling
Preferred skills
CVS Health experience, retail/hospital/medical office/pharmacy setting experience, PTCB Certification, NHA Certification
Technologies
Electronic medical/pharmacy record systems
Responsibilities
Handle general questions about MTM services, support all phases of the care process starting with enrollment, create and maintain electronic medical/pharmacy records, schedule appointments, process and mail care plans, support inbound and outbound calls from plan members, document activity
Seniority
Entry-level to Mid-level, hands-on IC