Money Movement Experience Manager
Core
Define and improve the end-to-end consumer money movement experience across products, channels, and payment types (debit card, digital banking, ACH, bill pay, P2P) to reduce friction and improve satisfaction.
Role type
Senior Product Experience Manager (Consumer Money Movement)
Builds
Customer-centric solutions for money movement products and services
Domain
Financial Services / Consumer Banking
Deliverable
product features
Required skills
Customer journey mapping, Cross-functional leadership, Business case development, Regulatory compliance, Data analysis, Stakeholder management
Preferred skills
Consumer money movement experience, Digital financial services product management
Technologies
Microsoft Office (Word, PowerPoint, Excel, Access)
Responsibilities
Identify customer pain points and journey friction, Develop business cases and influence roadmaps, Lead cross-functional initiatives for experience enhancements, Partner with frontline teams for implementation and training, Monitor risk and compliance throughout product lifecycle, Analyze sales and industry data to inform strategy
Seniority
Senior, hands-on IC