Strategic Account Executive
Core
Deliver quality customer service and a positive customer experience to the largest utility accounts, acting as the single point of contact for designated groups of customers.
Role type
Strategic Account Manager (Utility Services)
Builds
Customer service programs, digital transformation initiatives, and emergency restoration communication interfaces.
Domain
Energy / Utility Services
Deliverable
client delivery
Required skills
Customer account management, utility service operations, emergency response coordination, data analysis and reporting, technical knowledge of energy systems and commercial/industrial environments
Preferred skills
Knowledge of renewables and distributed energy, experience with customer interconnections and net metering
Technologies
Microsoft Excel
Responsibilities
Act as the single point of contact for strategic utility accounts; assist with billing, reliability, service expansions, metering, power quality, and rates; support customer programs and initiatives; manage documentation for customer interconnections and net metering; participate in emergency restoration activities and storm teams; provide 24/7 availability for emergency outages.
Seniority
Mid-level, hands-on IC