Relationship Banker I - Le Jeune Branch - Miami
Core
Provide exceptional customer service on the cash line and via phone, process transactions, and educate customers on digital banking solutions to improve their financial wellness.
Role type
Entry-level relationship banker (cash line & phone)
Builds
Customer relationships and digital adoption for retail banking clients
Domain
Retail Banking
Deliverable
product features
Required skills
Cash handling, transaction processing, basic problem resolution, digital solution education, outbound calling, multitasking
Preferred skills
1 year banking/cash-handling/customer service experience, Bilingual (English/Spanish)
Technologies
Mobile banking apps, online banking platforms, ATM systems
Responsibilities
Handle deposits, withdrawals, payments, and other teller transactions; Answer product inquiries and fulfill basic servicing requests (cards, PIN resets, checks); Educate customers on digital solutions; Conduct outbound calls to educate prospects; Refer complex needs to internal experts; Adhere to bank processes and report operational risks
Seniority
Entry-level, hands-on IC