Relationship Banker I - Airport Gulfport
Core
Provide exceptional customer service on the cash line and via phone, process transactions, and educate customers on digital banking solutions to improve financial wellness.
Role type
Entry-level relationship banker (cash line & phone)
Builds
Customer relationships and transaction processing for retail banking customers
Domain
Retail Banking
Deliverable
product features
Required skills
Cash handling, in-person and phone communication, basic computer literacy, ability to stand/walk for extended periods, adherence to banking policies
Preferred skills
Prior banking or customer service experience, ability to handle multiple priorities
Technologies
Mobile banking apps, online banking platforms, ATM systems
Responsibilities
Process deposits, withdrawals, payments, and other teller transactions; Answer customer inquiries and resolve basic issues like card replacement or PIN resets; Educate customers on digital banking solutions; Conduct outbound calls to educate prospects; Refer complex financial needs to internal experts; Manage operational risks and follow bank procedures
Seniority
Entry-level, hands-on IC