Relationship Banker I - Lakewood Branch
Core
Provide exceptional customer service on the cash line and via phone, process transactions, and educate customers on digital banking solutions to improve their financial wellness.
Role type
Entry-level relationship banker (cash line focus)
Builds
Personal banking relationships and customer financial wellness
Domain
Retail Banking
Deliverable
product features
Required skills
Cash handling, transaction processing, basic problem resolution, digital banking education, outbound calling
Preferred skills
Prior teller or retail sales experience, 1 year of banking experience
Technologies
Mobile banking apps, online banking platforms, ATM systems
Responsibilities
Handle deposits, withdrawals, payments, and other teller transactions; Answer inquiries and fulfill basic servicing requests like card replacement and PIN resets; Educate customers on digital solutions; Conduct outbound calls to prospects; Refer complex financial needs to internal experts; Adhere to bank processes and report operational risks
Seniority
Entry-level, hands-on IC