Governance Analyst
Core
Own and run the firm's risk management cycle, service continuity testing, and internal audit activity for the Service Management and Information Security Management Systems.
Role type
Governance Analyst (IT Service Management)
Builds
Risk registers, service continuity plans, improvement action logs, and audit evidence packages.
Domain
IT Service Management / Information Security / Compliance
Deliverable
dashboards & analysis
Required skills
Risk management, service continuity planning, internal audit execution, knowledge repository management, ISO 20000/27001 familiarity, ITIL practices, AI tooling usage
Preferred skills
Experience in regulated environments, experience with ISO standards, experience with knowledge bases
Technologies
ISO 20000, ISO 27001, ITIL, Claude (AI tooling)
Responsibilities
Maintain risk register and lead regular risk reviews; Plan and run service continuity testing; Drive improvement actions from raised to closed; Lead internal audit activity for the Service Management System; Organize team response to external audits; Act as custodian of information repositories (Systems Solutions and Service Information)
Seniority
Individual Contributor
