Senior Manager, Commercial Product Member Experience
Core
Drive execution of member experience initiatives for new and enhanced payor-focused products and capabilities, ensuring clear, connected, and consistent member-facing experiences across products and interactions.
Role type
Senior Manager, Member Experience (IC)
Builds
Coordinated execution plans, member-facing communications, journey improvements, and aligned delivery for payor-focused products
Domain
Healthcare / Payor / Digital Product
Deliverable
product features
Required skills
Project management, cross-functional coordination, experience strategy translation, stakeholder communication, timeline and dependency tracking, execution planning
Preferred skills
General Management Development Program (GMDP) or Leadership Development Program experience, practical execution-oriented mindset
Technologies
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Responsibilities
Support execution of member experience initiatives across new and existing payor-focused products; Partner with product, design, marketing, and communications teams to translate experience direction into coordinated plans; Drive consistency in member-facing experiences, communications, and interaction patterns; Coordinate deliverables, timelines, stakeholder communications, and dependencies; Develop recommendations for experience improvements and execution needs; Support development of member-facing communications, journey materials, and FAQs; Track readiness and follow-up actions to ensure effective execution; Identify opportunities to improve member navigation and engagement; Support broader product organization initiatives tied to member experience quality.
Seniority
Senior, hands-on IC