Senior Relationship Manager, Supplier Performance Management
Core
Senior individual contributor leading the development and delivery of actionable supplier performance insights for Enterprise IT and Digital, Data, Analytics and Technology (DDAT) supplier relationships.
Role type
Senior individual contributor supplier performance manager
Builds
Executive-ready intelligence, performance narratives, and remediation strategies for technology suppliers
Domain
Health care / Enterprise IT and Technology Services
Deliverable
dashboards & analysis
Required skills
Vendor management, sourcing, category management, technology-services fluency, business judgment, executive communication, risk management, contract analysis, stakeholder alignment, SLA/KPI interpretation
Preferred skills
Third-party risk management, information security review processes, supplier performance platforms, strategic business reviews, transition planning
Technologies
SaaS, cloud, infrastructure, managed services, cybersecurity, data and analytics, AI-enabled services, digital platforms
Responsibilities
Serve as primary owner of ESPR-derived insights and reporting; Interpret and synthesize performance feedback into actionable intelligence; Develop executive-level narratives for supplier relationships; Facilitate performance discussions translating technical concerns into action plans; Support corrective action planning for recurring service issues; Contribute to the expansion and maturation of the ESPR program
Seniority
Senior, hands-on IC