Customer Experience Representative (Collections)
Core
Manage assigned customer accounts to ensure accurate billing, resolve payment delays, and maintain healthy portfolio balance through root cause analysis and reconciliation.
Role type
Customer Experience Representative (Collections)
Builds
Accounts Receivable reviews, billing insights, and payment solutions for industrial gas and hardgoods customers.
Domain
Industrial gases and safety products
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Client service orientation, written and verbal communication, critical thinking, active listening, adaptability, multi-priority management
Preferred skills
SAP/ERP systems experience, commercial collections track record, Spanish language proficiency, Google Workspace proficiency, hardgoods product knowledge
Technologies
SAP, ERP systems, Google Workspace (Sheets, Docs, Gmail, Meet)
Responsibilities
Nurture and coordinate assigned customer portfolio for healthy balance; resolve customer account issues and payment delays; initiate comprehensive Accounts Receivable review and resolution; prepare and present reports for internal review.
Seniority
Individual Contributor