Sr. Associate, Process Manager - Financial Services
Core
Oversee and improve business processes, manage process controls, and resolve complex transactional issues to impact the company's bottom line.
Role type
Senior IC process manager
Builds
Sustainable business practices and procedures
Domain
Financial services / Business Process Management
Deliverable
dashboards & analysis
Required skills
Process management, Project management, Risk management, Data analysis, Process documentation, Stakeholder collaboration, Problem resolution, Training delivery, Change control
Preferred skills
Lean, Agile, Six Sigma, Business Process Management, Project Management certifications
Responsibilities
Monitor and plan process improvement initiatives, analyze process data for trends and gaps, resolve complex problems against policies, maintain formal process documents, represent department in change control forums, coach junior PMs, provide customer service and training to internal customers
Seniority
Senior, hands-on IC