Manager, Product Manager-Small Business Bank Associate Servicing
Core
Design and deliver AI-powered tools and resources for servicing associates to enhance customer care experiences for Small Business Bank clients.
Role type
Manager, Product Manager
Builds
Digital product features and AI tools for associate servicing workflows
Domain
Banking / Small Business Finance / AI
Deliverable
product features
Required skills
Product Management, AI tool development, Cross-functional leadership, Strategic planning, Customer experience design, Data-driven decision making
Preferred skills
Consumer-facing digital product strategy, Business analysis
Technologies
AI tools, Predictive modeling
Responsibilities
Collaborate with tech and operations to define product requirements, Lead cross-functional teams to execute product roadmap, Analyze customer needs to drive innovation, Mitigate product risks, Align organizational strategy with customer outcomes