Senior Associate, Product Manager-Small Business Bank Associate Servicing
Core
Design and deliver AI-powered tools and resources for servicing associates to enhance customer care experiences in the Small Business Bank.
Role type
Senior Associate Product Manager (Associate Servicing)
Builds
Digital product features and AI tools for internal associate servicing workflows
Domain
Banking / Small Business Finance / AI
Deliverable
product features
Required skills
Product Management, Human-Centered Design, Business Strategy, Technology Integration, Cross-functional Leadership, Data Analysis
Preferred skills
Computer Science or Engineering degree, Consumer-facing digital product experience, Modern data environments (Data Lakes, Snowflake, APIs, Streams)
Responsibilities
Collaborate with tech and operations to provide tools for servicing associates, Invest in AI tools to simplify associate experiences, Lead cross-functional teams to solve customer problems, Reimagine product solutions based on customer needs, Deliver game-changing outcomes through execution excellence, Mitigate product risks while resolving complex problems
Seniority
Senior, hands-on IC