Senior Director, Product Design, Agent Servicing Platforms
Core
Lead end-to-end design strategy for the ecosystem powering credit card servicing, including frontline agent tools and operational platforms.
Role type
Senior Director, Product Design (Strategy & Leadership)
Builds
Credit card servicing platforms, AI co-pilot tools, internal design systems, and workforce management tools.
Domain
Financial Services / Banking / AI
Deliverable
production ML models
Required skills
Product design leadership, UX/UI/Service design, Design system governance, AI design patterns, Cross-functional strategy, Team scaling & mentorship, Business case development, Figma proficiency
Preferred skills
12+ years design leadership, Interdisciplinary team management, Executive stakeholder influence, Web/mobile technology constraints, Business process optimization
Technologies
Figma, AI tooling, Design systems
Responsibilities
Direct UX strategy for frontline servicing platforms, Oversee transformation of live-servicing tools into AI co-pilots, Lead evolution of internal design system, Guide design of operational authoring and workforce management platforms, Scale and mentor a high-performing design team, Partner with Product/Engineering to shape roadmaps
Seniority
Senior Director, hands-on leadership & strategy