Principal Client Support Specialist
Core
Oversee end-to-end testing and certification management for payment partners, mobile app developers, and merchant terminals, focusing on Level 2 functional and security certification processes.
Role type
Principal Client Support Specialist (Certification Operations)
Builds
Payment certification workflows and compliance for partners and vendors
Domain
Fintech / Payment Systems / EMV & Security
Required skills
EMV specifications knowledge, payment systems experience, software/hardware testing workflows, technical project support, Level 2 certification processes, cross-functional coordination
Preferred skills
Bachelor's Degree, payment certification levels (Level 1/2/3), client-facing vendor support experience
Technologies
EMV, payment terminals, mobile applications
Responsibilities
Manage administrative and operational certification lifecycle for external partners, triage and resolve high-volume technical queries, lead technical discussions with product providers, coordinate cross-functional project execution, ensure compliance with network specifications
Seniority
Principal, hands-on IC with strategic oversight