Operations Manager - Maggie Daley Park
Core
Lead daily operations, safety, and guest experience for Maggie Daley Park's attractions (ice/roller ribbon, climbing wall), seasonal events, and public programming.
Role type
Senior Operations Manager for a public park venue
Builds
Visitor experiences, seasonal activations, and event logistics
Domain
Public recreation / Urban park management
Required skills
Event management, operational planning, vendor coordination, safety compliance, budget tracking, stakeholder management, emergency response, ADA compliance, project management
Preferred skills
Certifications in safety/event operations/project management, experience with urban public spaces
Technologies
None stated
Responsibilities
Oversee day-to-day operations for all park attractions; Ensure attractions are staffed, safe, clean, and prepared for guests; Implement and uphold operational standards, cleanliness protocols, and safety guidelines; Lead planning and execution of all events and programming within the park; Manage logistics including setup, teardown, staffing, security, signage, vendor coordination, and sound/electrical needs; Serve as on-site lead during key events; Develop operational plans for seasonal features; Monitor and enhance guest experience; Act as primary point of contact for escalated guest concerns or emergency response situations; Conduct regular walkthroughs to ensure ADA compliance, risk mitigation, and accessibility; Evaluate the success of new initiatives; Assist with budget development and cost tracking; Maintain accurate records of attendance, revenue, staffing, maintenance logs, and incident reports
Seniority
Mid-level, hands-on IC