Banquet Captain (AT&T Discovery District)
Core
Overseeing banquet events to ensure excellent guest service, smooth operations, and high team performance.
Role type
Banquet Captain
Builds
Banquet events for clients at live venues
Domain
Hospitality / Event Management
Deliverable
client delivery
Required skills
Event operations management, staff supervision, client liaison, menu and timing coordination, service quality control, responsible alcohol service enforcement, guest issue resolution, event closing procedures
Preferred skills
Prior supervisory experience, bilingual English/Spanish
Technologies
Banquet Event Orders (BEOs)
Responsibilities
Review Banquet Event Orders (BEOs) with the Executive Chef and Banquet Manager prior to each event to confirm menu details, timing, special requests, and staffing needs; Conduct pre-event inspections of function space to ensure cleanliness, proper setup, and ambiance; Meet with the client before the event to confirm the itinerary and review any last-minute adjustments; Lead the pre-shift lineup: assign tasks, inspect uniforms, review menu details, and communicate service expectations; Supervise banquet servers throughout the event, ensuring high-quality service delivery; Monitor food presentation, garnishes, and adherence to event specifications; Enforce responsible alcohol service in accordance with company policies; Complete event closing duties, including Captain's Reports detailing operations and client feedback; Provide feedback on staff performance and communicate any disciplinary concerns to the Manager.