Executive Director, Communication and Collaboration Systems
Core
Executive Director overseeing the enterprise suite of communication and collaboration systems (email, videoconferencing, productivity tools) for employees, students, and affiliates, ensuring security, privacy, and strategic alignment.
Role type
Executive Director, Communication and Collaboration Systems
Builds
Enterprise-wide collaboration platforms (Microsoft 365, Google Workspace, Zoom, Box) and AI-driven productivity features
Domain
Higher Education / Enterprise IT / Collaboration Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Strategic planning, vendor management, platform orchestration, data analytics, identity management, risk assessment, cross-functional leadership
Preferred skills
Project management, ITIL certification, cloud application integration
Technologies
Microsoft 365, Google Workspace, Zoom, Box, PowerBI, Qualtrics, Microsoft Copilot, Gemini, Zoom AI Companion
Responsibilities
Develop strategic plans for communication systems; analyze service efficiency and financial productivity; oversee IT support services and resource allocation; manage enterprise-wide projects; ensure internal control and compliance; orchestrate dual-tenant messaging environments; lead AI feature implementation; manage provisioning/deprovisioning workflows; administer collaboration tools; develop service health dashboards; manage email security configurations; liaise with Security and Infrastructure units; oversee tier-3 support delivery; manage strategic vendor relationships
Seniority
Executive, strategic planning & operational oversight
