EISM Supervisor
Core
Provides strategic leadership to deliver exceptional customer experiences by guiding a high-performing service team and fostering a culture of accountability and continuous improvement.
Role type
Senior service operations supervisor (pharmacy/healthcare)
Builds
Customer service strategies, training programs, and operational efficiency for pharmacy service operations
Domain
Healthcare / Pharmacy services
Deliverable
product features
Required skills
Pharmacy service operations, frontline customer support, call recording analysis, customer feedback analysis, service metrics analysis, hiring, training, coaching, mentoring, cross-functional collaboration, technology integration
Preferred skills
Certified Customer Service Professional (CCSP)
Technologies
GPS - Compass, Rumba, WebCCI
Responsibilities
Guide a high-performing service team, conduct analysis of call recordings and service metrics, design and coordinate comprehensive training programs, lead cross-functional collaboration across sales, operations, and marketing, mentor less experienced staff on customer service procedures and sales approaches
Seniority
Senior, hands-on IC