Lead Engineer - Production Support
Core
Lead production support for clinical applications across multiple languages, driving service excellence for external clients and monitoring production issues.
Role type
Senior IC production support engineer (clinical applications)
Builds
Production support services for clinical applications
Domain
Healthcare / Production Support / .NET
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Production support, SRE concepts, Incident/Request/Change Management, .NET debugging, Backend Webservices, Windows Services, TFS, Workload Automation, ITIL
Preferred skills
Agile/Scrum, Cloud services (Azure/AWS/GCP), Database management (DB2/Oracle/SQL Server), Complex system debugging, Healthcare domain experience
Technologies
.NET, C#, AngularJS, ASP.net, VB.net, TFS, ActiveBatch, DB2, Oracle, SQL Server, Log4Net, Signal, AltSoft, Castle, XEngine, irAuthor, inRule, DevExpress, WinForms, BizTalk, Elastic Search, Kibana, SSIS, SSRS, MQ, Java/J2EE
Responsibilities
Monitor and provide status of production issues, partner with Business and Account Management teams, drive continuous improvement of client services, debug complex system problems spanning the entire hosting stack
Seniority
Senior, hands-on IC