Executive Director, Digital Solutions Engineering
Core
Lead the strategy, design, and delivery of next-generation digital solutions and AI-enabled platforms for member, client, pharmacy, and colleague ecosystems.
Role type
Executive Director, Digital Solutions Engineering
Builds
Unified, accessible, and personalized digital experiences across web, mobile, and emerging channels; production-grade agentic solutions (chat, IVR, portals).
Domain
Healthcare / Digital Health / AI
Deliverable
production ML models | product features
Required skills
Digital experience strategy, leading large-scale distributed engineering teams (300+), React/React Native, GraphQL, API-first architecture, cloud-native delivery, accessibility (WCAG 2.2), UX design, HIPAA/PHI/PII compliance, AI integration (personalization, virtual assistants), cross-functional team building.
Preferred skills
Matrix organization experience, regulated domain background (healthcare, payments, financial services), enterprise-scale AI organizational transformation.
Technologies
React, React Native, GraphQL, BFF, AI/ML frameworks, Cloud platforms
Responsibilities
Define and execute end-to-end digital experience strategy aligned with enterprise goals; Lead product-engineering pods for member, client, pharmacy, and agent journeys; Partner with platform teams to deliver cohesive omni-channel experiences; Integrate AI-powered features to elevate user engagement; Establish design-led development practices emphasizing UX and performance; Drive mobile and web delivery excellence ensuring regulatory compliance; Build and scale high-performing cross-functional teams; Lead delivery of production-grade agentic solutions embedded in real digital experiences; Establish clear success metrics for agent performance.
Seniority
Executive, Strategy & Mentorship