Sr Technical Services Engineer
Core
Serve as the technical lead for key customers, partnering to ensure Charter Steel products meet technical, material, and application requirements while solving complex challenges and identifying new product development opportunities.
Role type
Senior Technical Services Engineer (Subject Matter Expert)
Builds
Customer-specific technical solutions and product development strategies for the steel industry
Domain
Specialty metals and steelmaking
Deliverable
client delivery
Required skills
Metallurgy/Materials engineering expertise, process engineering knowledge, customer-facing technical consultation, specification interpretation, internal resource management, coaching and mentoring, industry event participation, quality system compliance
Preferred skills
MBA or advanced degree in Physical Sciences/Engineering, strategic planning experience, QS9000/ISO9000/TS16949 quality system management, supervisory experience, supplier/customer market experience
Technologies
Microsoft Office
Responsibilities
Lead customer claims and respond to field issues, oversee internal technical resources, report significant technical issues, lead New Product Development initiatives, review customer specifications and drawings, act as a technical resource for Sales, interpret specifications to recommend appropriate products, recommend process improvements for customers, attend industry events, arrange technical meetings between customers and internal functions
Seniority
Senior, hands-on IC with mentorship responsibilities