Senior Agentic AI Engineer
Core
Architect, develop, and deploy autonomous, LLM-powered multi-agent systems to resolve complex technical support workflows at scale.
Role type
Senior Agentic AI Engineer (IC)
Builds
Autonomous, goal-driven multi-agent systems for enterprise customer support
Domain
UCaaS, Contact Center, AI-powered customer support
Deliverable
production ML models
Required skills
Python, foundation models, RAG architectures, prompt engineering, multi-agent orchestration, vector databases, graph databases, cloud infrastructure (AWS), agentic observability
Preferred skills
Model fine-tuning, model evaluation, agentic frameworks
Technologies
Python, AWS, MCP (Model Context Protocol), LLMs
Responsibilities
Design and implement autonomous agents for support workflows; Build RAG pipelines and tool-use capabilities; Integrate agents with proprietary infrastructure and APIs; Ensure high accuracy, low latency, and reliability via observability and guardrails; Set best practices for prompt engineering and agent architecture; Evaluate new foundation models and agentic frameworks
