Service Operations Manager
Core
Manage local service operations for elevators, escalators, and automatic building doors, ensuring safety, quality, and customer satisfaction while driving profitable business results.
Role type
Senior Service Operations Manager (Elevator/Building Systems)
Builds
Maintenance and modernization solutions for buildings
Domain
Building infrastructure / Elevator systems
Required skills
maintenance expertise, supervisory experience, safety management, team development, budget planning, customer satisfaction management, personnel selection and training
Preferred skills
union workforce leadership, associates degree in related field, new technology adoption
Technologies
[None explicitly stated]
Responsibilities
Implement and monitor safety guidelines, coach technical supervisors, manage team schedules and performance, create business plans and control budgets, handle customer complaints, develop and train personnel
Seniority
Senior, hands-on IC