Engineer/ Senior Engineer-Technical Service
Core
Field Troubleshooter supporting maintenance organization in solving complex technical issues and spreading technical knowledge for elevators and escalators.
Role type
Senior IC field service engineer (elevator/escalator)
Builds
Maintenance solutions and safety improvements for People Flow™ equipment
Domain
Elevator and escalator industry
Deliverable
physical/clinical work
Required skills
complex technical troubleshooting, safety compliance, remote monitoring system diagnostics, equipment commissioning, technical gap identification, workload planning, root cause analysis, training and coaching
Preferred skills
proactive communication, customer relationship management, product improvement feedback
Technologies
remote monitoring systems, alarm systems, ASG documents
Responsibilities
Solve complex technical issues assigned by THD, perform first visits on new equipment from competitors or KONE, identify technical issues causing call outs or safety hazards, provide feedback on repair/adjustment needs, plan workload with THD Manager, solve complex remote monitoring/alarm issues, train and coach maintenance technicians, spread knowledge of Field Letters and new methodologies
Seniority
Senior, hands-on IC