Senior Operations Manager Connectivity
Core
End-to-end management of global IT network operations, security, and infrastructure services for KONE's offices, call centers, and factories.
Role type
Senior Operations Manager, Connectivity (Network Infrastructure)
Builds
Secure, reliable, and continuously available global network services and digital infrastructure.
Domain
IT Operations, Network Infrastructure, Security, Cloud
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
IT service operations management, Network domain expertise, ITIL processes, Enterprise Networks, Network Security, Cloud, SD-WAN, LAN, WIFI, DHCP, SASE, Firewalls, VPN, Supplier and contract management, Automation
Preferred skills
Financial management, Virtual team working, Project management
Technologies
SD-WAN, LAN, WIFI, DHCP, SASE, Firewalls, VPN, Cloud, Data Centers
Responsibilities
Own and run end-to-end service operations for KONE Networks; Ensure availability, performance, and stability of all products; Manage network incident, problem, and change processes; Drive continuous service improvement including cost and efficiency; Manage operational and tactical supplier and contract management; Ensure seamless service integration (SIAM); Engage with key user communities to improve service performance.
Seniority
Senior, hands-on IC