Senior Contract Technical Support Engineer
Core
Senior engineer responsible for creating technical solutions, costing, and specifications for non-standard elevator and escalator modernization projects, serving customers and sales teams.
Role type
Senior Contract Technical Support Engineer (Elevator/Vertical Transportation)
Builds
Customized elevator, escalator, and door solutions for modernization and new service cases
Domain
Building services / Vertical transportation / Elevator engineering
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Technical solution design, costing estimation, traffic analysis, energy calculation, site survey coordination, compliance with local codes, installation feasibility assessment, lifecycle planning, tendering support, change order management
Preferred skills
Knowledge of KONE product portfolio, experience with modernization projects (MOD, FBR, EBULI), ability to lead engineering teams, training delivery
Technologies
KONE product platforms, third-party integration systems, engineering software for energy and traffic analysis
Responsibilities
Coordinate specification creation and technical site surveys; perform non-standard energy calculations and traffic analyses; ensure proposed solutions meet local codes, regulations, and safety requirements; lead full-chain engineering teams until handover to project execution; provide technical training to sales, installation, and maintenance teams; handle engineering for modernization including component upgrades and full replacements.
Seniority
Senior, hands-on IC