Soporte Tecnico NEB / Guadalajara
Core
Provide expert technical assistance for elevators, escalators, and automatic building doors, ensuring optimal installation performance and supporting digital tools, APF, software, and BIM solutions.
Role type
Technical Field Support Engineer (Elevator/Building Systems)
Builds
Elevator and escalator installations, maintenance solutions, and digital support tools
Domain
Building infrastructure / Elevator systems / Construction technology
Deliverable
physical/clinical work
Required skills
Technical grasp of product and service solutions, understanding of corrective action processes, knowledge of project norms and requirements, safety and environmental sustainability awareness, fluency in English, IT tool proficiency
Preferred skills
Flexibility for travel, ability to coach and mentor local trainers, experience in product development initiatives
Technologies
APF, BIM, digital tools, IT tools
Responsibilities
Provide specialized technical support to guarantee installations meet customer specifications, participate in audits and pilot new products, prepare quality reports after site visits, identify issues requiring corrective actions, adhere to safety guidelines and report concerns, plan daily work allocation and monitor performance against KPIs
Seniority
Individual Contributor, field operations