Collision Estimator
Core
Assess vehicle damage, create repair estimates, and coordinate the repair process for customers and insurance companies.
Role type
Collision Estimator (Service Advisor)
Builds
Repair facility operations and customer repair experiences
Domain
Automotive collision repair
Deliverable
Dashboards & analysis (estimates) | client delivery
Required skills
Damage assessment, insurance compliance, customer communication, repair process coordination, KPI management, basic computer skills, valid driver's license
Preferred skills
Knowledge of OE guidelines, I-CAR training completion, DRP compliance
Technologies
DRP systems, basic computer tools
Responsibilities
Create accurate repair estimates and document damage, guide customers through the repair process, communicate with insurance companies, ensure compliance with insurance and WOW Operating Way standards, participate in production walks and team meetings, maintain store KPIs
Seniority
Entry-level to Mid-level, hands-on IC