Title Operations Supervisor (Remote)
Core
Supervising title production employees working on real estate transactions in New York to ensure quality, low cost, and adherence to service level agreements.
Role type
Title Operations Supervisor
Builds
Title production operations for mortgage and commercial transactions
Domain
Real Estate / Mortgage Services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Supervision and personnel management, workflow delegation, performance review and coaching, process improvement, contract interpretation, compliance enforcement, Microsoft Excel proficiency, cross-functional liaison
Preferred skills
Emerging leadership skills, organizational flexibility through cross-training, global partner management
Technologies
FAST, TRD, DATATREE, DATATRACE, Microsoft Office
Responsibilities
Supervise daily operational activities of title employees, manage workflow and staffing needs, implement metrics to monitor customer service and productivity, drive problem-solving for quality and turnaround time, act as liaison with internal/external businesses, provide status reports to management
Seniority
Mid-level Supervisor