IAM - Engineer
Core
Design, configure, and maintain ServiceNow access request workflows to ensure secure, compliant, and efficient user access management across enterprise and client systems.
Role type
IAM Engineer (ServiceNow Access Requests)
Builds
Automated access provisioning workflows and lifecycle management processes for healthcare clients
Domain
Healthcare Revenue Cycle Management / Identity & Access Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow (Service Catalog, Access Requests, Workflows), IAM platforms (SailPoint, Entra ID, Workday), Role-Based Access Control (RBAC), Identity lifecycle management (JML), ITIL processes, API integrations
Preferred skills
ServiceNow Flow Designer, Service Bridge integrations, access certification frameworks (SOX, HITRUST, SOC2), AI process optimization
Technologies
ServiceNow, SailPoint, Entra ID, Workday, Active Directory
Responsibilities
Design and maintain ServiceNow access request catalog items and approval processes; Manage end-to-end access request lifecycle (intake, approval, fulfillment, closure); Execute Joiner–Mover–Leaver (JML) lifecycle processes; Provision, modify, and deprovision access across enterprise systems; Integrate ServiceNow with IAM platforms; Implement and support RBAC models; Troubleshoot access provisioning issues; Support access certifications and compliance reporting; Identify opportunities to automate manual provisioning processes
Seniority
Mid-Senior, hands-on IC