Principal Content and Design Experience Lead
Core
Define the future direction of content and design capabilities to create exceptional supporter experiences across digital channels for donors, fundraisers, campaigners, and volunteers.
Role type
Principal, strategy & mentorship
Builds
Digital experiences, content platforms, and CMS developments
Domain
Non-profit / Charity / Digital Marketing
Deliverable
product features
Required skills
Content strategy, UX/UI design, Service design, Content operations, Accessibility, Taxonomy, Stakeholder engagement, People leadership, Budget management, AI/Automation knowledge
Preferred skills
CMS/DAM expertise, Design systems knowledge, Transformation experience
Responsibilities
Define strategic direction for content and design capability; Lead and develop high-performing teams; Own operating model and governance; Drive content optimisation strategy; Champion accessibility and best practices; Oversee transformation initiatives and supplier relationships; Ensure team capacity and skills alignment.
Seniority
Principal, strategy & mentorship