Fundraising and Supporter Service Executive
Core
Building genuine, long-term relationships with supporters across phone, email, live chat, social media, and written correspondence to deepen engagement and resolve enquiries with empathy.
Role type
Supporter Service Executive (Fundraising)
Builds
Personalized supporter experiences and lasting loyalty for Cancer Research UK
Domain
Non-profit / Charity / Fundraising
Deliverable
client delivery
Required skills
Communication, listening, emotional intelligence, relationship building, conflict resolution, digital systems proficiency, record keeping
Preferred skills
Experience in customer service, fundraising, charity, or contact centre environments, growth mindset, proactive approach
Responsibilities
Building long-term supporter relationships, delivering personalized experiences, identifying engagement opportunities, resolving enquiries and complaints, maintaining accurate records, achieving service standards
Seniority
Individual Contributor