Services Operations Program Manager
Core
Strengthening service operations processes to impact product quality, cost, and lifecycle efficiency for high-performance networking solutions.
Role type
Senior IC program manager (service operations)
Builds
Scalable, data-driven service execution for advanced optical and routing platforms
Domain
Telecommunications / Networking / Hardware Manufacturing
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Cross-functional project management, end-to-end service lifecycle execution, New Product Introduction (NPI), continuous improvement, cost reduction, aging inventory recovery, scrap reduction, cycle-time improvement, operational performance metrics definition, lean methodologies, data-driven analytics, PLM tools, ERP systems
Preferred skills
Master's degree in engineering, telecommunications hardware manufacturing background, Design for Manufacturability (DFM), Design for Assembly (DFA), serviceability principles, Lean/Six Sigma/8D problem-solving, PMP certification
Technologies
PLM tools, ERP systems
Responsibilities
Lead cross-functional project management efforts to resolve complex process issues; Optimize end-to-end service lifecycle execution; Deliver service enablement and NPI initiatives; Drive initiatives for cost reduction and cycle-time improvement; Define and report operational performance metrics; Apply lean methodologies for continuous improvement
Seniority
Senior, hands-on IC
