Support Engineer - Mainframe

USA-IL Lisle Warrenville Road💼 Full-time💰 $59,000–$59,000🗓 2026-08-13 → 2026-09-25

Core

Provide technical support for Broadcom Endevor/Zowe mainframe products, resolving complex customer issues and ensuring business outcomes.

Role type

Senior Support Engineer (Mainframe)

Builds

Customer support solutions and knowledge base for Endevor/Zowe product suites

Domain

Enterprise Software / Mainframe Systems

Deliverable

client delivery

Required skills

Mainframe troubleshooting, log analysis, root cause analysis, KCS methodology, lab environment creation, stakeholder management, mentoring

Preferred skills

Broadcom product certifications, Oracle/DB2/Unix/SMP/E certifications, Scrum methodology

Technologies

Endevor, Zowe, Telemetry, Unix, SMP/E

Responsibilities

Analyze logs to determine root causes and advise customers on solutions; Create lab environments to replicate customer issues; Mentor junior team members; Collaborate with engineering teams to prioritize defects; Share configuration best-practices with customers

Seniority

Senior, hands-on IC

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About Broadcom

Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.