Mainframe Technical Support Engineer - Storage Management
Core
Provide technical support for complex Mainframe Storage Management software issues to ensure customers achieve business outcomes.
Role type
Senior IC Mainframe Technical Support Engineer (Storage Management)
Builds
Customer support resolutions and knowledge base content for Broadcom storage products
Domain
Mainframe systems and storage management
Deliverable
client delivery
Required skills
Mainframe operations (z/OS, z/VM, z/VSE), JCL, ISPF, REXX, USS, SMP/E, zOSMF, storage architecture, disk/virtual tape/physical tape technologies, IEBCOPY, IDCAMS, IEBGENER, Broadcom product knowledge
Preferred skills
Storage Architect/Engineer/Administrator experience, formal or self-study learning, product certifications
Technologies
DFHSM, DFSMS, RMM, CA 1 Flexible Storage, Vantage, Disk Backup and Restore, Allocate
Responsibilities
Prioritize and balance workload for multiple concurrent cases; analyze customer data and research solutions; investigate product defects using logs and debuggers; maintain lab environments to replicate issues; communicate business impact to development; lead escalated issues; utilize Knowledge Centered Service (KCS) processes; participate in weekend on-call rotation for Severity 1 support
Seniority
Senior, hands-on IC