Technical Writer
Core
Create and improve world-class product documentation for AI-powered data security and management solutions, serving enterprise customers and developers.
Role type
Technical Writer (Product Documentation)
Builds
Software, hardware, cloud, and developer tool documentation; UX content including product tours and in-app help.
Domain
Data security, AI, cloud infrastructure, enterprise software
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Technical writing, content design, editorial skills, topic-based authoring, Git version control, Jira/Rally, Confluence, HTML/CSS/HTM5, AI tool usage
Preferred skills
Video content creation, DITA/XML authoring, CI/CD pipelines, cloud/data security/AI domain knowledge
Technologies
MadCap Flare, Oxygen XML, XMetal, Framemaker, Git, GitHub, Bitbucket, Jira, Rally, Confluence, LLMs
Responsibilities
Create and improve product documentation for software, hardware, and cloud tools; Design UX content like product tours and in-app help; Act as the first customer to validate content quality; Develop intent-based content for LLMs and end users; Manage the full lifecycle of documentation production and publication; Address feedback to ensure accurate and usable content.
Seniority
Mid-level (2-9 years experience)
