Resident Services Manager - Domain City Centre
Core
Manages customer support for residents by resolving service requests, handling rental/accounting issues, and coordinating community functions to drive resident retention.
Role type
Resident Services Manager
Builds
Community operations and resident satisfaction programs
Domain
Residential real estate / Property management
Deliverable
client delivery
Required skills
Customer service, conflict resolution, event coordination, lease administration, vendor coordination, emergency response
Preferred skills
None stated
Technologies
None stated
Responsibilities
Resolve resident complaints and answer questions regarding rent and fees; complete service request callbacks within 24 hours; create and distribute resident communications (newsletters, violation letters); organize resident events and unit visits; monitor property appearance and curb appeal; review security and valet incident reports; manage front desk communications; prepare access keys for move-ins; coordinate vendors during emergency maintenance.
Seniority
Individual Contributor