Resident Services Manager - Avana Star Lake
Core
Manages customer support to residents by resolving service requests, handling rental issues, and coordinating community functions to achieve resident retention goals.
Role type
Resident Services Manager
Builds
Community operations and resident satisfaction programs
Domain
Institutional rental housing / Property Management
Deliverable
client delivery
Required skills
Customer service, conflict resolution, event coordination, vendor management, lease administration, incident reporting review
Preferred skills
None stated
Technologies
None stated
Responsibilities
Resolve resident complaints and concerns timely; complete call-backs on service requests within 24 hours; create and coordinate resident communications (newsletters, surveys, violation letters); organize resident functions and events; evaluate curb appeal and ensure leasing office readiness; review Courtesy Patrol and Valet Living incident reports; manage front desk communications; prepare access keys for move-ins; coordinate vendors during emergency maintenance.
Seniority
Individual Contributor, operational level