Service Manager
Core
Manage the overall performance of vehicle damage repair for fleet vehicles to maximize fleet utilization and profitability.
Role type
Senior operations manager (fleet vehicle damage repair)
Builds
Operational plans for vehicle damage repair and salvage
Domain
Automotive fleet management / Vehicle repair operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Vendor management, financial forecasting, team performance management, damage assessment, body shop negotiation, employee lifecycle management, safety compliance, problem solving
Preferred skills
Damage writing experience, automotive shop background
Technologies
None stated
Responsibilities
Develop and implement operating plans to maximize fleet utilization; manage team performance against KPIs including cost per estimate and cycle time; assess damage to prioritize repairs or salvage; manage body shop relationships and negotiate rates; forecast and manage repair budgets; oversee employee hiring, training, and performance; ensure safety policy compliance.
Seniority
Senior, hands-on IC with management oversight