Resident Services Manager - The Stacks
Core
Manages customer support to residents by providing assistance with service requests, accounting and rental issues, and coordinating resident-related functions to achieve community goals surrounding resident retention.
Role type
Resident Services Manager
Builds
Community resident satisfaction and retention
Domain
Real Estate / Rental Housing
Deliverable
client delivery
Required skills
Resident relations, event coordination, vendor coordination, team mentorship, complaint resolution, lease administration, community partnership building
Preferred skills
Marketing alignment, emergency maintenance coordination
Technologies
None stated
Responsibilities
Attend marketing meetings to align programming and communications; manage monthly resident event calendar; resolve resident complaints and answer questions concerning rent and fee payments; complete call-backs on service requests within 24 hours; develop and coordinate resident communications including newsletters and lease violation letters; organize and coordinate resident functions; evaluate appearance and curb appeal to ensure leasing office readiness; review nightly reports and follow up on incident reports and lease violations; oversee and mentor the concierge team; build community partnerships with local businesses; assist with coordinating vendors during emergency maintenance situations.