Senior Manager, Business System Administration
Core
Senior leader owning the business system administration operating model, access management, and support for clinical and operational data platforms to enable R&D clinical development delivery.
Role type
Senior Manager, Business System Administration
Builds
Clinical and operational data platforms (EDC, CTMS, eTMF) and administration services for R&D programs
Domain
Pharmaceutical R&D / Clinical Data Systems
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
System administration operating model design, team leadership and coaching, intake and tiered support management, access management and audits, GxP/ICH/FDA compliance, vendor governance, training curriculum development, incident and problem management, backlog management
Preferred skills
Drug development experience, knowledge of clinical technologies (EDC, CTMS, eTMF), SDLC expertise, data stewardship and governance
Technologies
EDC, CTMS, eTMF
Responsibilities
Own system administration operating model and controls; Lead the business system administrator team; Manage intake/inbox process and performance reporting; Act as technology SME for supported systems; Own demand and backlog for enhancements; Contribute to vendor governance; Accountable for access management and audits; Oversee role-based training and end-user enablement; Ensure tiered support and service management; Accountable for GxP documentation and inspection readiness
Seniority
Senior Manager, hands-on leadership
