Manager, Documentation Specialist
Core
Provides daily management and operational direction for bank service areas, focusing on loan/deposit operations, risk management, and process improvement.
Role type
Senior IC operations manager (banking)
Builds
Operational procedures, staffing models, and compliance frameworks for banking service units
Domain
Banking / Financial Services
Required skills
Strategic planning, team leadership, risk management, financial management, regulatory compliance, process improvement, workflow analysis, stakeholder collaboration
Preferred skills
Mergers and acquisitions analysis, disaster recovery planning, system enhancements, multi-state regulatory knowledge
Technologies
Lending or Deposit/Payment Services/payment software
Responsibilities
Manage daily activities and strategic direction of the service area; develop and maintain staffing models; oversee performance management and assessments; manage financial expenses and ensure SOX compliance; resolve operational problems and system issues; coordinate with business partners (Technology, Finance, Legal, Compliance, HR); manage development and documentation of operational procedures; monitor service levels and error rates; conduct gap analysis for mergers/acquisitions; test disaster recovery capabilities; interpret regulatory changes and their impact on operations.
Seniority
Senior, hands-on IC with supervisory responsibilities