Universal Banker
Core
Build, manage, and retain client relationships by conducting proactive outreach, needs assessments, and consultative sales conversations to match financial products and services to client goals.
Role type
Universal Banker (Retail Banking)
Builds
Financial products and services for retail clients
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
consultative sales, client relationship management, financial product matching, digital banking education, routine transaction processing, lobby management, risk monitoring, sales pipeline development, community outreach
Preferred skills
Bachelor's degree, prior banking experience, cash handling experience
Technologies
banking systems, digital tools, mobile banking platforms, online banking, ATM systems
Responsibilities
Conduct proactive outreach and consultative sales conversations; Educate clients on self-service and digital banking solutions; Process routine financial transactions (deposits, withdrawals, loan payments); Manage lobby activity and ensure positive client experience; Identify and refer clients to internal partners for specialized needs; Uphold risk management and compliance standards; Participate in community outreach and business development.