Manager, Site Reliability Engineer
Core
Lead and mentor a team of Site Reliability Engineers to ensure the reliability, scalability, and performance of critical unified commerce systems and services for retailers and restaurants.
Role type
Senior IC SRE Manager (team leadership)
Builds
Robust, scalable, and highly available infrastructure and applications for unified commerce platforms
Domain
Unified commerce / Retail & Dining / Cloud Infrastructure
Required skills
SRE principles, incident response, root cause analysis, SLO/KPI definition, CI/CD automation, cloud platform management, containerization, infrastructure-as-code, monitoring and alerting, scripting, Agentic AI agent development
Preferred skills
Leadership and team motivation, stakeholder communication, problem-solving, analytical thinking
Technologies
GCP, Azure, Docker, Kubernetes, GitActions, FAR, JFROG, Flux, Terraform, Ansible, Chef, Puppet, Prometheus, Splunk, AppDynamics, Grafana, ELK stack, Datadog, Python, Go, Ruby, Bash, Copilot, Gemini
Responsibilities
Lead and mentor SRE team members; oversee design and maintenance of infrastructure; implement SRE best practices and automation; define and monitor KPIs/SLOs; manage on-call rotations and incident response; evaluate and implement new technologies; ensure security compliance; communicate system status to stakeholders.
Seniority
Manager, hands-on leadership