Principal AI Engineer
Core
Technical leader driving enterprise AI adoption and innovation across Corporate Functions, Contact Center Operations, and Go-To-Market products by designing, building, and operationalizing AI solutions.
Role type
Principal AI Engineer (Enterprise AI Strategy & Architecture)
Builds
Enterprise AI patterns, frameworks, virtual agents, conversational AI, voice/chat agents, and AI-assisted workflows on Azure and Google Cloud.
Domain
Unified Commerce, Enterprise Software, Generative AI, Contact Center Operations
Deliverable
production ML models | product features | infrastructure
Required skills
Enterprise AI architecture, Azure and Google Cloud, Databricks, BigQuery, Python, LLMs, Agentic AI, RAG, AI observability, AI governance
Preferred skills
Contact Center AI solutions, Google Customer Engagement Suite, Vertex AI Agent Builder, Microsoft Copilot Studio, Voice bots, Human-in-the-loop workflows
Technologies
Azure, Google Cloud, Databricks, BigQuery, Python, LLMs, RAG
Responsibilities
Partner with business leaders to identify high-value AI opportunities; Lead AI strategy and technical architecture; Drive adoption of Generative AI and Agentic AI; Develop reusable enterprise AI patterns and frameworks; Establish AI best practices and governance standards; Lead architecture and deployment of AI-powered customer service solutions; Define Day-2 operating models including monitoring, AI SecOps, and incident management.
Seniority
Principal, strategy & mentorship
