SW Quality Engineer III
Core
Investigate escalated software defects in retail POS systems, determine root causes, and drive resolution through technical analysis and engineering handoff.
Role type
Senior IC software quality engineer (retail POS)
Builds
Defect resolution workflows and technical artifacts for retail operations
Domain
Retail point-of-sale (POS) hardware and software
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
software quality engineering, root cause analysis, defect reproduction, Jira management, technical troubleshooting, AI-assisted investigation, multi-product system mastery, network troubleshooting, hardware setup, software installation
Preferred skills
retail domain knowledge, AI tool adoption, stakeholder collaboration
Technologies
Jira, VMs, multi-repository workspaces, AI tools
Responsibilities
Maintain lab environments and VMs for defect reproduction; analyze Jira escalations to classify issues; coordinate defect handoffs with development teams; evaluate and adopt AI capabilities for investigation; partner with Success teams to align priorities
Seniority
Senior, hands-on IC
