Tech Support Engineer
Core
Ensure reliability and performance of client applications, troubleshoot technical issues, and support application engineers during site commissioning and system upgrades.
Role type
Senior IC tech support engineer (industrial software)
Builds
Industrial software solutions for energy, infrastructure, chemicals, and minerals sectors
Domain
Industrial automation, Manufacturing Execution Systems (MES), SCADA/HMI
Deliverable
client delivery
Required skills
MES operation and performance troubleshooting, HMI/SCADA troubleshooting, SQL database querying and programming, software and database diagnosis
Preferred skills
VB.NET, C#, HTML5, Angular, JavaScript, ASP.NET, .NET CORE, AVEVA System Platform/InTouch/Historian, PLC basics
Technologies
SQL, VB.NET, C#, HTML5, Angular, JavaScript, ASP.NET, .NET CORE, AVEVA System Platform, Historian, InTouch
Responsibilities
Ensure reliability and performance of client applications; Support Application Engineers during new site commissioning, system upgrades, and expansions; Collaborate with global R&D Solution team to manage issue escalations; Develop and recommend corrective measures for technical application issues; Solve technical problems from end customers, application engineers, and engineering teams; Document and disseminate knowledge through KB articles
Seniority
Mid-to-Senior, hands-on IC