Quality Assurance Manager – Digital Customer Experience
Core
Coordinate end-to-end Quality Assurance across the Digital Customer Experience landscape, ensuring high-quality delivery of integrated business processes and releases.
Role type
Senior Quality Assurance Manager
Builds
Salesforce applications, CPQ, PowerShop, Camos Configurator, and Customer Portal solutions
Domain
IT, Telecom & Internet
Required skills
End-to-end and cross-platform testing, Test automation, Outsourced testing team coordination, Defect management, Stakeholder management, Vendor management
Preferred skills
Experience in large global corporations, Analytical skills, Communication skills
Responsibilities
Develop and maintain integrated test strategies and plans, Coordinate functional, integration, regression, and user acceptance testing activities, Ensure adequate test coverage for cross-platform business processes, Manage testing activities delivered by strategic vendors and external partners, Review and challenge test plans, coverage, execution quality, and defect resolution processes, Align business testers, application teams, and delivery partners to ensure testing readiness, Monitor and communicate quality metrics, defect status, test progress, and release readiness, Provide quality assurance input for release readiness assessments and go/no-go decisions, Drive continuous improvement while ensuring compliance with QA standards, tools, and best practices
