Services Engineer
Core
Provide remote, on-call, shift-based, and onsite technical support for CCS and COM systems operating within the MTS service environment, ensuring system availability and performance in accordance with SLAs.
Role type
Senior IC services engineer (railway systems)
Builds
Operational reliability and performance of railway communications and control command systems
Domain
Rail transport / Critical infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Fault diagnosis, troubleshooting, root cause analysis, preventive maintenance, corrective maintenance, system monitoring, configuration verification, backup validation, incident management, SLA-based service delivery, asset management, testing, commissioning, transition-to-service support, technical documentation, stakeholder coordination
Preferred skills
Experience with SCADA and integrated operational railway systems, experience supporting upgrades, modifications, equipment replacement, and engineering changes
Technologies
CCS, COM, SCADA, MTS
Responsibilities
Perform remote monitoring, investigation, fault diagnosis, and troubleshooting; undertake site visits for fault rectification, maintenance, testing, commissioning, or operational incidents; perform preventive and corrective maintenance activities; support system upgrades, equipment replacement, configuration changes, and software updates; provide technical support for testing, integration, commissioning, and transition-to-service activities; maintain accurate maintenance records and technical documentation; participate in rostered on-call support and shift work; build and maintain relationships with Metro Trains Sydney, internal teams, and third-party suppliers
Seniority
Mid-to-Senior, hands-on IC